KC Web Design (“we,” “our,” or “us”) is committed to protecting your privacy. This policy outlines how we handle your personal information in compliance with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).

1. Information We Collect

We collect information that is necessary to provide our services and communicate with you. This includes:

  • Personal Identification: Name, company name, email address, phone number, and postal address.
  • Project Data: Information provided during discovery sessions, branding assets, and login credentials (where required for site maintenance).
  • Technical & Usage Data: IP address, browser type, operating system, and how you interact with our website (pages visited, time spent).

2. How We Collect Information

We collect information directly from you when you:

  • Fill out a contact or quote form.
  • Communicate with us via email or phone.
  • Sign up for a hosting or maintenance plan.
  • Interact with our website (via cookies and analytics).

3. How We Use Your Information

We use your information to:

  • Deliver and improve our web design and hosting services.
  • Process payments and transactions.
  • Send project updates, invoices, and service-related notifications.
  • Respond to inquiries and provide technical support.
  • Direct Marketing: We may occasionally send news or promotions. You can opt-out of these at any time via the “unsubscribe” link.

4. Disclosure & Overseas Data Transfer

We do not sell, trade, or rent your personal information. We may share information with trusted third-party service providers (such as Stripe for payments or Linode for hosting) strictly to perform tasks on our behalf.

Overseas Disclosure: As we use global service providers (like WordPress, Google, and US-based server infrastructure), your data may be stored or processed on servers located outside of Australia. By using our services, you consent to this transfer.

5. Data Security

We adopt industry-standard data collection, storage, and processing practices. We use encryption and security measures to protect against unauthorised access, alteration, or destruction of your personal information and transaction data.

While we strive to protect your data, no method of transmission over the internet is 100% secure.

6. Cookies & Tracking

Our website uses “cookies” to enhance your experience.

  • Purpose: Cookies help us understand site traffic and save your preferences for future visits.
  • Control: You can set your browser to refuse cookies, though some parts of our site may not function properly as a result.

7. Third-Party Links

Our website may link to external sites. We are not responsible for the privacy practices of third-party websites and encourage you to read their policies before providing any personal data.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we update or fix inaccurate information.
  • Deletion: Request that we delete your data (subject to legal or financial record-keeping obligations).

To exercise these rights, please contact us at your usual point of contact.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our business practices. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions regarding this policy or how we handle your data, please reach out to us via our website’s contact page.